Refund Policy | Motion Life

1. Digital products only

Every item sold by Motion Life is a digital product delivered electronically (download, license key, account delivery, or similar). No physical goods are shipped.

After payment succeeds, delivery is usually automatic and immediate (or within a short processing window). Once access, a key, or a download has been provided, the product is considered delivered.

2. Strict no-refund policy

Due to the nature of digital goods, all sales are final. We do not offer refunds, returns, exchanges, or partial refunds for change of mind or dissatisfaction after delivery, including but not limited to:

Buyer’s remorse or accidental purchase
Wrong product, plan, or duration selected at checkout
Compatibility issues you did not verify before buying
Third-party game updates, server rules, antivirus false positives, or PC problems
Account bans or penalties from games, servers, or platforms
Not reading the product page, Status page, or setup instructions
Duplicate purchases or purchases made by someone using your payment method with your authorization

By completing checkout you acknowledge this no-refund policy and the Terms of Service.

3. When we will still help

We will work with you in good faith if:

Confirmed non-delivery — payment succeeded but you received no key, download, or access after a reasonable wait (typically within 1–2 hours), and you contact support with your order email/invoice ID
Broken delivery link or invalid key at delivery — we can re-issue or repair delivery when we confirm the fault is on our side
Duplicate charge caused by a system error — we investigate and correct proven platform billing errors

Help may include re-delivery, replacement key, account credit (where available), or another remedy we choose. Remedies are discretionary and do not create a general right to a cash refund.

4. How to request help (required before any dispute)

Before contacting your bank or opening a dispute, you agree to contact Motion Life support and include:

Order email and invoice / order ID
Product name and approximate purchase time
Clear description of the issue and any error messages

Support channels:

Discord: Join our server
Website customer tickets (when logged in)

We aim to respond as quickly as volume allows. Give us a reasonable window to investigate before escalating.

5. Chargebacks & payment disputes

Opening a chargeback, PayPal/bank dispute, or similar claim without contacting support first, or after you received a working product, violates this policy and our Terms of Service.

We treat abusive or false disputes seriously. We may:

Permanently ban your account, email, and related identifiers
Revoke access to all purchased products
Provide full evidence to the payment processor (delivery proof, timestamps, IP/email correlation, chat logs, download/redeem events) to fight the dispute
Report patterns of friendly fraud where permitted
Seek recovery of the order amount, dispute fees, and related costs to the extent allowed by law

Legitimate customers who message us first are not the problem — we want to fix real delivery failures. Chargebacks used as a free trial or free product will be contested.

6. Fraud, stolen cards & unauthorized orders

If you believe a purchase was made on your payment method without authorization, contact your bank promptly and notify us with the order details. We cooperate with processors on true fraud cases.

Orders placed with stolen payment methods will be canceled when detected; delivery may be revoked; accounts may be banned.

7. Your agreement at checkout

By placing an order you confirm that:

You understand products are digital and generally non-refundable after delivery
You will contact support before filing any payment dispute
You accept the Terms of Service and Privacy Policy
You are authorized to use the payment method provided

8. Contact

Refund, delivery, or dispute-related questions:

Discord: Join our server
Website tickets after login (where available)
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